Years of experience: 27

Call CenterITCustomer ServiceAssistantData Entry

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Pamela's Career Path
Staff EngineerJul. 2014 -
Present
DIRECTVStaff Engineer
Network TechnicianNov. 2012 -
Present
DIRECTVNetwork Technician
Senior Network Technician LeadJan. 2009 -
Mar. 2013
British TelecomSenior Network Technician Lead
Manage availability of 21CN Services and Service Specific Network Elements, through Event/Incident monitoring, responding to customer faults, undertaking diagnostics and managing the prompt repair of either Service or Network Element ensuring that right first time is maintained. Responsible for progressing change managements and/or planned engineer work. Work in a reactive environment to crit...