Years of experience: 7
Customer ServiceHelp Desk SupportEngineerChat SupportLive ChatComplaint Resolution Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Justin's Career Path
Oct. 2024 -Present
EV AutoFixed and Mobile Service Manager
Woods Cross, Utah, United StatesI manage and operate the mobile service trailer for EV Auto, servicing customer vehicles wherever they are. I also manage repairs and other services on inventory vehicles.
Apr. 2022 -Oct. 2024
General MotorsField Service Engineer
Jackson, Mississippi, United StatesAdvanced diagnostics on all General Motors vehicles
Launch support for new vehicles such as Hummer EV, Blazer EV, Equinox EV, and Silverado EV
Specialized training for dealership technicians on new technology and new tools
Collaboration with engineering teams to reduce repair costs, and ensure effective diagnostic processes
Specialized training for other Field Service Engineer team members on...
Mar. 2021 -Apr. 2022
Ford Motor CompanyHybrid and Electric Vehicle Diagnostic Specialist
Michigan, United StatesI work with dealerships to reduce downtime and repair attempts on Ford vehicles (specifically Hybrid and BEVs). Our goal is to get the vehicle back into the customer's hands, working as designed, quickly, and while making sure the work is quality.