Years of experience: 10

Call CenterHRCustomer ServiceAssistantData Entry

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90%
Tamra's Career Path
Program Analyst IVMay. 2023 -
Feb. 2024
ITSC Secure SolutionsProgram Analyst IV
San Antonio, Texas, United States• Oversaw, managed, and assessed multiple managed care support contracts for the TRICARE health plan, resulting in improved efficiency and performance. • Provided comprehensive technical assistance to the Office of the Secretary of Defense/Defense Health Agency, ensuring compliance with Department of Defense and TRICARE policies. • Administered and monitored Memorandums of Understanding and S...
Learning and Development ManagerDec. 2022 -
May. 2023
QualfonLearning and Development Manager
San Antonio, Texas, United States⬥ Oversaw the Learning and Development program by managing all learning and development needs for three sites and a team of facilitators. ⬥ Consulted and collaborated with internal and external stakeholders to develop and/or refresh comprehensive learning plans to ensure learning gaps were closed and train new team members in order to achieve positive business results. ⬥ Provided consistent f...
Training SupervisorMay. 2019 -
Apr. 2022
Best Buy HealthTraining Supervisor
San Antonio, Texas Metropolitan Area⬥ Directed a cross-functional team through a new hire training efficiency project, decreasing classroom hours 33%, reducing the cost per class by $31,250 and $500K overall, and maintaining quality metrics. ⬥ Overhauled the training and orientation processes to integrate organizational vision with existing practices, resulting in 30% higher staff information retention. ⬥ Partnered with quality...

Tamra's Posts

  • About myself

    Proven expertise in training, operations, customer service, and administrative support for top-tier organizations. Boosted staff retention by 30%, enhanced training efficiency saving $500K, and elevated employee engagement by 80% through dynamic orientation programs.

  • Job Description

    Seeking a role where my diverse skill set in training, operations, and support can drive value and innovation, contributing significantly to team and organizational success.

  • How to contact

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