Years of experience: 8

Email Marketing ManagerMarketingCRM managerGraduate StudentCustomer ServiceCustomer Care Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Timothy's Career Path
Customer Care RepresentativeAug. 2024 -
Mar. 2025
American Honda Finance CorporationCustomer Care Representative
Texas, United States• Answering inbound calls and responding to customer inquiries regarding auto financing, lease agreements, payment schedules, account balances, payoff amounts, and other account-related issues. • Assisting customers with making payments, setting up automatic payments, and resolving payment issues. • Helping customers update personal information such as addresses, phone numbers, and billing de...
Lease End SpecialistAug. 2022 -
Aug. 2024
American Honda Finance CorporationLease End Specialist
Irving, Texas, United States• Proactively contacting customers whose leases are approaching maturity to explain end-of-lease options, including lease return, purchase, or lease extension. • Educating customers on the lease return process, including inspection requirements, excess wear and tear policies, and mileage overage fees. • Coordinating with dealerships for vehicle inspections, returns, and any necessary repairs ...
Safety AdministratorJul. 2021 -
Feb. 2022
Standard Utility Construction, Inc.Safety Administrator
Grand Prairie, Texas, United States• Scheduled and provided materials for an average of five training classes per week. • Coordinated with Training Specialists to improve efficiency and productivity in classrooms. • Engaged with Field Managers on promoting and training over 100 qualified employees.

Timothy's Posts

  • How I can help you

    Enhance brand visibility with expert advice on positioning, market differentiation, target audience, competitor analysis, and USPs. Benefits include direct brand marketing experience, HubSpot certification, and a customer-first approach.

  • People I am looking for

    Seeking collaboration with businesses of any size for tasks ranging from boosting email conversion rates to developing comprehensive marketing strategies for startups.

  • Experience & Cases

    Achievements: - 100% customer satisfaction for 3 months - 90%+ satisfaction for 12 months - Increased brand awareness by 20% for a startup Clients: - American Honda Finance - Mint Society

  • How to contact

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