Years of experience: 19
TechnologyScrumMVPKanbanConsumer IndustryHelp Desk Support
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Amy's Career Path
May. 2021 -Aug. 2024
Foothold TechnologyProduct Owner
New York, New York, United StatesAs Product Owner, I spearheaded the modernization of a legacy EHR platform. I led efforts to revamp navigation, launch highly requested features, and boost performance and accessibility, significantly improving the user experience and increasing customer satisfaction. I owned the product strategy, translating user feedback and business goals into a focused roadmap. While not formally a Scrum ...
Jan. 2015 -May. 2021
Foothold TechnologyQA & Customer Support Specialist
New York, New York, United StatesAs a QA & Customer Support Specialist, I ensured high-quality product releases by managing and executing the QA lifecycle for assigned projects. This included writing test cases, coordinating UAT, and conducting regression testing to catch bugs early and deliver a better user experience. I also provided direct customer support through the Help Desk, triaging and escalating issues to Engineeri...
Jul. 2010 -Dec. 2014
Foothold TechnologyBusiness & Proposal Analyst
New York, New York, United StatesIn this role, I translated market and prospect needs into effective business strategies. I managed RFP strategy and execution, improving turnaround times and increasing the potential for contract wins. By developing scalable RFP response processes, I further improved turnaround times and positioned the organization for greater contract acquisition. I conducted thorough market research—focusin...