Years of experience: 32
Tech SupportIT
Trust Score
Exceptionally trusted; proven professional excellence.
Richard's Career Path
Jun. 2023 -Feb. 2024
Fanatics, Inc.IT Operations Manager
Sunnyvale, Texas, United StatesDirected a team of four senior support personnel and two help desk representatives in three states. Rightsized IT policies, procedures, and processes (e.g., DR, onboarding, offboarding, 3rd party oversight, hardware refresh, patching, etc.) to ensure that internal IT functions meet business needs with cost-effective, on-time delivery. Partnered with IT business stakeholders to deliver value a...
Apr. 2008 -Jun. 2023
Keurig Dr Pepper Inc.Senior IT Site Services Manager
Irving, TXLed IT initiatives in a multi-state, multi-location manufacturing environment. Delivered 99.9% uptime Supply Chain and Warehouse operations support in a high-pressure, fast-paced environment. Evaluated and analyzed IT infrastructure delivery, identified gaps, and coordinated resolution. Identified cost-cutting measures and increased hardware service contract efficiencies. Managed hardware obs...
Dec. 1996 -Apr. 2008
CitigroupDirector Systems Operations
Directed a team of three IT managers and 26 support personnel across six sites in Dallas, Phoenix, and Knoxville. Executed second and third level workstation and LAN/server support. End-to-end ownership of all the network infrastructure activities for over 4000 users, including five call centers, business services, engineering, and systems development. Assessed, diagnosed, and repaired comple...