Sara Dean - Customer Support Specialist,

Years of experience: 17

Call CenterCustomer Support RepresentativeSupport SpecialistCustomer ServiceData EntryData Entry Specialist

Trusted by top professionals

Rebecca Porter
End User Support Specialist II @Arch Capital Group Ltd.
Verified
Sara is a delight to work with! She is a quick learner and handles any task given to her with efficiency and ease. She works well under pressure and has a positive mindset. Sara excels at project work...
Jennifer Henes
customer service specialist @Arch MI
Verified
Sara was a great colleague to work with. Her team work was outstanding and she had great attention to detail. She will be a great asset to have at any workplace.

Trust Score

Exceptionally trusted; proven professional excellence.

100%

Sara's Career Path

Mar. 2025 -
Present

Looking for my next opportunitySeeking Project Manager | Data Entry | Customer Service

Jul. 2020 -
Dec. 2024

Arch Mortgage Insurance Company (Arch MI)Underwriting Support Specialist

Greensboro, North Carolina, United StatesI managed daily lender and borrower calls and emails, ensuring prompt responses within our service level agreement timeframes. I prioritized providing excellent customer service with a strong focus on accuracy. Additionally, I contributed to special projects and regularly updated procedures to improve efficiency. I also supported my peers by providing training on various tasks as needed.

Jan. 2017 -
Dec. 2020

Arch Mortgage Insurance Company (Arch MI)Loan Expeditor I

Greensboro, North Carolina, United StatesAs a Loan Expeditor, I enhanced workflow efficiency by tracking and processing paper documents into imaging software. I conducted daily quality assurance checks on scanned and imaged documents. I had to meet and exceed performance benchmarks for accurate document classification and grouping. I trained my peers in document prep and scan. I met performance benchmarks for data entry on documents...