Years of experience: 13
United StatesCopywritingCustomer Support RepresentativeSupport SpecialistITContent Writer
Trust Score
Exceptionally trusted; proven professional excellence.
Stephanie's Career Path
Jan. 2024 -Jun. 2024
VIP (Vermont Information Processing)Implementation and Customer Success Specialist II
Colchester, Vermont, United StatesProvided installation, training, and ongoing support for dozens of complex customers
Worked with dissatisfied customers to meet their needs and ensure satisfaction
Presented at national user conference Built trust with hundreds of customers
Maintained client success
Jun. 2021 -Dec. 2023
VIP (Vermont Information Processing)Implementation and Customer Success Specialist I
Colchester, Vermont, United StatesManaged a help desk for hundreds of customers
Trained new employees Wrote documentation of department procedures
Managed and led monthly webinar series for customers
Provided app expertise at national user conference
Aug. 2016 -Oct. 2018
roundCorner (acquired by Salesforce.org)Senior Consultant
Greater New York City AreaProvided system customization expertise to major not-for-profit clients on NGO Connect fundraising software.
Configured and implemented NGO Connect to meet client’s donor management needs.
Program manager for 5 training curriculums that covered Salesforce, NGO Connect, and individual client needs.
Coordinated with outside vendors’ applications providing unified recommendations to prevent prod...