Years of experience: 13

United StatesCopywritingCustomer Support RepresentativeSupport SpecialistITContent Writer

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Stephanie's Career Path
Implementation and Customer Success Specialist IIJan. 2024 -
Jun. 2024
VIP (Vermont Information Processing)Implementation and Customer Success Specialist II
Colchester, Vermont, United StatesProvided installation, training, and ongoing support for dozens of complex customers Worked with dissatisfied customers to meet their needs and ensure satisfaction Presented at national user conference Built trust with hundreds of customers Maintained client success
Implementation and Customer Success Specialist IJun. 2021 -
Dec. 2023
VIP (Vermont Information Processing)Implementation and Customer Success Specialist I
Colchester, Vermont, United StatesManaged a help desk for hundreds of customers Trained new employees Wrote documentation of department procedures Managed and led monthly webinar series for customers Provided app expertise at national user conference
Senior ConsultantAug. 2016 -
Oct. 2018
Greater New York City AreaProvided system customization expertise to major not-for-profit clients on NGO Connect fundraising software. Configured and implemented NGO Connect to meet client’s donor management needs. Program manager for 5 training curriculums that covered Salesforce, NGO Connect, and individual client needs. Coordinated with outside vendors’ applications providing unified recommendations to prevent prod...