Years of experience: 25
PartnerITC-level ExecutiveCustomer ServiceConsultingCase Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Dave's Career Path
Mar. 2025 -Present
William Jessup University San JoseAdjunct Professor of Business
Jan. 2025 -Present
Spade Security ServicesMember Board of Directors
Greater Sacramento
Jan. 2023 -Present
Fusion CXDirector of Client Services
Global Contact Center and Customer Experience company with 15,000 employees and locations in 17 countries Saved $25M AT&T telco account from loss. Led team to improve processes and manage the change from smaller clients to a large, U.S. based client. Enterprise-level contact for all operational issues, questions and concerns. Built resilient, long-term relationships with clients through focus...