Years of experience: 14

Complaint Resolution SpecialistWeb DeveloperCustomer Success ManagerData AnalystTableauSQL

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Chris's Career Path
Retail Store ManagerJan. 2024 -
Apr. 2025
T-MobileRetail Store Manager
United States, Springfield- Lead store operations, including staffing, scheduling, and labor controls, while maintaining a 98% training completion rate for employees. - Enhance customer experience by resolving escalated issues and coaching staff on brand standards, improving satisfaction scores by 20%. - Drive sales growth by implementing targeted initiatives, resulting in consistent monthly goal attainment. - Oversee...
General ManagerJan. 2023 -
Jan. 2024
Circle KGeneral Manager
United States, Crystal Lake- Managed a team of 15+ employees, reducing turnover by 30% through mentorship and performance-based feedback. - Boosted net profits by 15% by analyzing daily sales data and optimizing staffing schedules. - Strengthened supplier relationships and community reputation, resolving 95% of customer complaints within 24 hours. - Spearheaded safety training programs, reducing workplace incidents by ...
Shift Team LeadApr. 2021 -
Apr. 2023
Best BuyShift Team Lead
United States, Crystal Lake- Resolved 90% of client escalations through root cause analysis and SOP compliance. - Trained 20+ team members on operational standards, improving efficiency by 15%.