Years of experience: 6

PhilippinesClient Relations SpecialistLive ChatCustomer Retention SpecialistComplaint Resolution SpecialistData Entry Specialist

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Charmaine's Career Path
TraineeMar. 2025 -
Present
-Trained in general virtual assistance, administrative support, and project management. -Gained proficiency in email and calendar management, data entry, and document organization -Developed skills in client communication, task delegation, and workflow optimization -Learned to use productivity and project management tools like Google Workspace, Trello, Monday, and Asana. -Improved problem-sol...
School Canteen ConcessionaireAug. 2022 -
Present
Britech CollegeSchool Canteen Concessionaire
-Manage daily operations of the school canteen, ensuring efficient food preparation, service, and compliance with health and safety regulations. -Oversee inventory management, ensuring the timely procurement of ingredients while minimizing waste and controlling costs. -Develop and implement menus that balance nutrition, affordability, and students preferences, in line with the school’s protoc...
Billing, Technical, and Customer SupportNov. 2021 -
Jun. 2022
Tech MahindraBilling, Technical, and Customer Support
-Assist customers with inquiries, orders, and issue resolution. -Provide accurate information about products, services, and policies. -Process payments, refunds, and billing adjustments. -Address billing disputes and explain charges or account balances. -Troubleshoot technical issues and guide customers through solutions. -Escalate complex billing or technical concerns as needed. -Ensure prof...