Years of experience: 11

CEOPostGraduate🎓 StudentAssociateStartup FounderC-level Executive

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Tsvetelina's Career Path
Director of Operations and Business DevelopmentApr. 2024 -
Present
SmartyKids Europe - Child education centersDirector of Operations and Business Development
Bulgaria, VarnaAt SmartyKids Europe, Tsvetelina develops and implements strategic growth plans, leveraging automation to streamline processes and enhance organisational efficiency. She oversees daily operations, ensuring quality, compliance, and optimised workflows. Tsvetelina provides leadership and fosters a collaborative, innovative culture, while cultivating strategic partnerships through advanced autom...
Head of Account Management TeamAug. 2023 -
Apr. 2024
Fantastic Services Head of Account Management Team
BulgariaIn this role, Tsvetelina supervised the performance of the Account Management team, providing mentorship and coaching to enhance team capabilities and individual growth. She established and closely monitored monthly and quarterly targets, KPIs, and project milestones, ensuring alignment with organisational goals. She diligently maintained and analysed franchisees' profit and loss statements (...
Head of On-boarding and Training TeamJul. 2018 -
Jul. 2023
Fantastic Services Head of On-boarding and Training Team
BulgariaIn this role, Tsvetelina developed and continuously improved comprehensive, self-paced onboarding and three-level training programmes tailored specifically for Fantastic Services Regional Managers, spanning over four years. She spearheaded franchise recruitment marketing and sales processes, ensuring efficient onboarding and thorough induction for new franchisees. Tsvetelina designed advance...