Years of experience: 25
Customer ServiceClient Relations SpecialistLive ChatCustomer Care SpecialistService Quality ManagerData Entry
Trust Score
Exceptionally trusted; proven professional excellence.
Christopher's Career Path
Aug. 2021 -Present
Finicity, a Mastercard CompanySenior Technical Program Manager
Salt Lake City Metropolitan AreaGuided cross functional technology teams items located throughout the world through global expansion of Finicity's open banking platform. Stood up AWS instances of the full technology stack in 3 countries. Each region with its own standards and operations to meet regulatory requirements.
Oct. 2020 -Aug. 2021
eBayTechnical Project Manager and Scrum Master
Salt Lake City Metropolitan AreaLed cross functional team through the custom implementation of vendor product for Artificial Intelligence and Natural Language Understanding. Managing timeline, budget, andKPI's to deliver customer facing chat bot interface for an improved customer experience. Established and executed Stakeholder reviews, VP level discussions, Standup's, Sprint Planning, Backlog grooming, and Retrospectives.
Mar. 2014 -Sep. 2019
Fidelity InvestmentsProject Manager – Cybersecurity/Business Collaboration
Salt Lake City, UTMost recently, I was selected to design and manage a process to facilitate collaboration between enterprise cybersecurity and business units impacted by system changes. In this capacity, I led several multimillion-dollar cybersecurity projects with cross-functional teams of up to 200+ business/IT resources. Additionally, I directed incident resolution, obtained release approval from the Chang...