Years of experience: 11
CoachingScrumProject ManagerEducationSoft Skills Trainer🧨 Consulting
Trust Score
Exceptionally trusted; proven professional excellence.
Carolina's Career Path
Jan. 2022 -Dec. 2024
Aldeas Infantiles SOS Costa RicaCapacitadora del programa de inserción laboral
▪️ Trained over 50 young people in resume writing and personal presentation techniques, increasing their employability and readiness for their first job.
▪️ Developed and conducted 90-minute sessions on interview conversation management, significantly improving participants' skills to handle selection processes.
▪️ Implemented a practical approach in the training sessions, providing young peo...
Aug. 2021 -Present
DHL Global ForwardingSenior Expert Training Applications and Systems - Central America
Central America▪️ Coordinated operations for 120 people in 6 countries, collaborating with managers, supervisors, and operators, reporting directly to regional management, achieving significant improvements in efficiency and team cohesion.
▪️ Optimized training structure and KPIs for Air and Maritime teams in 6 countries, delegating routine tasks to the Global Service Center, allowing teams to focus on more...
Feb. 2020 -Aug. 2021
DHL Global ForwardingHead of Telesales, Marketing & Sales support, Argentina
Argentina▪️ Implemented and optimized data quality processes, training sellers in system usage, and increasing the accuracy and efficiency of reports and commissions.
▪️ Managed marketing events and client communication, adapting global content to the Argentine market and organizing webinars, resulting in increased potential client acquisition.
▪️ Implemented effective motivation and training strategi...