Years of experience: 13
United StatesCall CenterSupport SpecialistITCall Center TrainerTechnical Support Agent
Trust Score
Exceptionally trusted; proven professional excellence.
Andy's Career Path
Apr. 2023 -Present
JPS Health NetworkDesktop Technician
Fort Worth, Texas, United StatesAs a Desktop Technician, I strive to be as proactive as possible and customer focused. I will work the tickets I receive and fix the issue, however I will also try to prevent future. For example, if a PC is older I will have it replaced. I have also planned projects myself to better the customer experience so they do not lose time with patient care. I also developed great working relationship...
Jul. 2021 -Apr. 2023
JPS Health NetworkInformation Technology Help Desk Support
Fort Worth, Texas, United StatesThe Help Desk Technician provided Tier 1 IT support to non-technical internal users through remote work. I increased customer satisfaction by positively engaging with clients during the check-in and check-out process. Typical Duties
1. Patiently walked individuals through basic troubleshooting tasks.
2. Analyzed issues to identify troubleshooting methods needed for quick remediation.
3. Docum...
May. 2020 -Jul. 2021
Arlington Computer CareComputer Technician
Arlington, Texas, United StatesAs the Computer Technician, I help run the storefront of the business. Customers bring their device to us and tell us what is wrong. I check in the device with notes on the issue. I then work to diagnose the issue then offer the customer an estimate for repair. The issues include both Software and Hardware. I also answer phone calls for the managed clients and put in tickets so the field tech...