Years of experience: 27
Help Desk SupportCustomer ServiceTechnical Support AgentCall CenterITSystem Architect
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Avery's Career Path
Jan. 2023 -Present
Covenant HealthCyber Security Manager
Knoxville, Tennessee, United StatesCovenant created Cyber Security department & promoted me to Manager in January 2023 to manage a team of 5 full time employees, 1 part time employee, & 1 intern positions. Duties include time keeping, performance evaluations, salary budgeting.
Work to ensure 24/7 monitoring of security systems by our Operations team & from our Managed Detection & Response vendor as well as verify all teams are...
Jul. 2019 -Jan. 2023
Covenant HealthTeam Lead Supervisor - Information Security
Knoxville, Tennessee, United StatesI quickly grew my team to include 3 full-time staff and 2 part-time interns. This growth pushed me into a supervisory role where I managed time tracking in Kronos, conducted annual reviews, and oversaw the team's workload.
As the team expanded, we looked for ways to improve security without greatly increasing spending. With more staff, our SLA for resolving support tickets improved to 98% mee...
Aug. 2016 -Jun. 2019
Covenant HealthSenior Analyst - Information Security
Knoxville, Tennessee, United StatesPromoted to Security Analyst and tasked with creating and leading Covenant's Information Security efforts and build a team to support it. Utilizing tools such as MimeCast, WebSense, Netscout nGenius, Trend Micro's Deep Discovery Inspector and Deep Discovery Email Inspector, HiTrust Threat XChange, Recorded Future, SafeBreach, and HP's ArcSight to improve our ability to identify, protect, dete...