New York, New York, United States• Led, mentored, and coached a global team to create, deliver, maintain, and monitor customer communications across multiple organic channels for engagement and expansion sales. • Increased customer retention and enhanced LCV via communications based on strategic objectives. • Delivered a superior customer experience by leveraging the voice of the customer (VOC) to evolve campaigns. • Spearhe...
Columbus, OhioManage the strategic process, creation and launch of digital marketing campaigns with measurable results that are on-time and on budget. • Built and nurtured day-to-day client interactions for key accounts, executives, internal customers, and business partners • Defined strategic objectives and architecture based on team recommendations to satisfy client goals • Led multidisciplinary teams to...