Years of experience: 18
Database CoordinatorData Entry AssociateTyping SpecialistComplaint Resolution SpecialistCustomer Success ManagerHelp Desk Support
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Scott's Career Path
Jan. 2024 -Sep. 2024
VitalCaring GroupPresident, Pediatrics & Personal Care Services
Dallas, Texas, United StatesLeading strategic operations for Pediatric Home Health and Personal Assistance Services, focusing on delivering high-quality, patient-centered care while aligning with financial and regulatory goals. Driving operational innovation to enhance patient satisfaction and outcomes, achieving a 20% increase in satisfaction through data-driven care plans. Building partnerships with payors to establis...
Jan. 2022 -Jan. 2023
A First Name BasisChief Operations Officer
Dallas-Fort Worth MetroplexDirected strategic planning, operations, and financial initiatives to improve organizational performance and care delivery. Spearheaded key projects, including establishing a corporate HQ, launching a call center, and implementing lean methodologies that reduced overhead costs by $100K. Championed compliance efforts, introduced risk management strategies, and collaborated on Value-Based Care ...
Feb. 2018 -Jun. 2022
AccentCare, Inc.Vice President, Operations - PCS
Dallas/Fort Worth AreaDrove operational excellence within the Personal Care Services division, implementing transformative strategies to streamline processes and enhance care standards. Captured $2M in OPEX savings through new technologies and operational efficiencies. Strengthened leadership pipelines through development programs and improved customer satisfaction by restructuring shared services and branch opera...