Years of experience: 16

United StatesCopywritingAssistantConsultingMarketing

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Kristena's Career Path
Product Management PrincipalDec. 2024 -
Present
HumanaProduct Management Principal
Strategic Product Vision: Defining the long-term product vision, setting clear goals and creating a comprehensive product roadmap to guide growth and development. Market Analysis & Member Research: Staying updated on industry trends, competitor activity, market dynamics, federal and state priorities and policies and customer insights, needs and desires to inform product strategy and investmen...
Associate DirectorJan. 2023 -
Dec. 2024
HumanaAssociate Director
• Developed new model and go-to-market approach for Medicaid welcome experience, designed to streamline communication for new enrollees during their first 90-days and drive intentional, focused action. • Responsible for partnering with market and national teams to define and execute scalable models for Medicaid member ID cards, welcome calls, and new member experience, digital and operational...
Medicaid Member Experience LeadJun. 2021 -
Jan. 2023
HumanaMedicaid Member Experience Lead

Kristena's Posts

  • About myself

    With over 9 years at Humana, I drive growth by blending strategic product vision with market analysis and collaboration. Key achievements include a scalable onboarding experience for 1M+ Medicaid members and Go365, a digital wellness product enhancing member engagement and care.

  • Job Description

    Seeking a consulting or director role that integrates strategy and operations. Focused on enhancing consumer experience and product management, aiming to drive impactful improvements in consumer engagement and satisfaction.

  • How to contact

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