Years of experience: 33
EditorCopywriterCopywritingCustomer Retention SpecialistClient Relations SpecialistCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Dave's Career Path
Nov. 2019 -Present
Triple Impact Connections, Inc.Executive Vice President
Killeen, TXTriple Impact Connections is a fast growing domestic call center (BPO) that specializes in employing the spouses of our military personnel. Our Chairman of the Board, Robert Olds, was instrumental in establishing the Military Spouse Employment Program (MSEP), working with the Department of Defense. By employing the spouses of military personnel based around the country, Triple Impact Connecti...
Jun. 2005 -Present
VoiceTeleservicesPresident
Call center service bureau, specializing in B2B outbound and inbound sales, lead generation, account management.
Jan. 2005 -Dec. 2007
Modem MediaConsultant
Served as a consultant to several Fortune 500 clients with a focus on identifying opportunities to increase agent sales productivity within their call center organizations. Advised and guided initiatives to better align the entire organization (Marketing/Sales/Operations/Product Development) around a customer centric model.