Years of experience: 12

Sales & BizDev

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Lee-Ann's Career Path
Retail ManagerOct. 2021 -
Present
StrathberryRetail Manager
Edinburgh City, Scotland, United Kingdom
Creed Flagship and Onmichannel ManagerAug. 2019 -
Oct. 2021
CreedCreed Flagship and Onmichannel Manager
Mayfair, London, United KingdomManaging day to day running of Boutique, online consultation chat platform (Hero) and virtual video consultation service. Maintaining monthly P&L; where possible reducing overheads. Targeting team, monitoring performance and increasing all KPI’s. Creating informative monthly and weekly reporting and attending national sales meetings. Developing and implementing new customer service journey, e...
Store ManagerJan. 2019 -
Aug. 2019
Penhaligon'sStore Manager
London, United KingdomWorking with the team at Mayfair to deliver high level of customer service and strong KPI’s. During this time I have also revisited the Edinburgh store for 10 days to assist in the relaunch of the store.

Lee-Ann's Posts

  • How I can help you

    Specializing in retail team structure, policy creation, and customer journey optimization. With 20 years in retail and hospitality, I offer deep understanding of client and team needs, ensuring operational excellence and enhanced customer experiences.

  • People I am looking for

    Seeking partnerships with retail or any customer-facing service industries. My goal is to optimize customer interactions and enhance service delivery in dynamic environments.

  • Experience & Cases

    • Led omni-channel project for Creed • Developed virtual fragrance experience • Optimized sales and expanded client market • Collaborated with marketing and digital teams

  • How to contact

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