Years of experience: 26
Data EntryEditorProofreaderContent WriterCopywriterCopywriting
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Exceptionally trusted; proven professional excellence.
Jay's Career Path
Jan. 2024 -Present
ClarivateCustomer Success Manager
Oklahoma City Metropolitan Area
Oct. 2017 -Dec. 2022
Ex LibrisSenior Technical Support Analyst
Lassen County, California, United StatesResponsibilities include:
• assisting the development team in the triage and prioritization of user issues using Agile Scrum practices
• working directly with development and product management teams to provide customer use cases for product development consideration
• collaboration with business and development stakeholders to prioritize and define future development
May. 2008 -Sep. 2017
ProQuestSenior Support Specialist
Reno, Nevada AreaProQuest Global Customer Experience and Service Wall of Fame winner in December 2015. Responsibilities included: • involvement in the development Agile Scrum processes, artifacts, and definitions with new development team
• training and mentoring new employees on processes, best practices and product knowledge
• creation of and responsibility for various support request tracking databases
• t...