Years of experience: 8

Project CoordinatorBlog ManagerCustomer Support RepresentativeCall CenterCustomer Care SpecialistCustomer Success Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Cristina's Career Path
Customer Service & Digital Engagement ManagerOct. 2024 -
Sep. 2025
RPMA ComunicaçãoCustomer Service & Digital Engagement Manager
São Paulo, Brasil• Lead cross-functional squads delivering strategies in social media, inbound, UX, and SEO for major accounts. • Scaled account profitability through integrated service models and customized business proposals. • Combine creative, media, BI, and tech to foster strategic engagement with target audiences.
Digital Operations and Customer Experience ManagerMay. 2022 -
Nov. 2024
RPMA ComunicaçãoDigital Operations and Customer Experience Manager
São Paulo, São Paulo• Designed and implemented governance frameworks and taxonomy structures for scalable client onboarding. • Reduced delivery inefficiencies and optimized resource allocation through agile methodology (Kanban/Scrum). • Aligned operational workflows with strategic brand KPIs to ensure business relevance and consistency.
Digital Project ManagerFeb. 2019 -
May. 2022
RPMA ComunicaçãoDigital Project Manager
São Paulo, São Paulo• Managed Klabin’s digital portfolio, integrating UX, SEO, content, analytics, and digital platforms. • Structured briefings and feedback flows between internal teams and stakeholders, ensuring consistency and deadlines. • Drove cross-functional coordination with high-impact outcomes across multiple verticals.

Cristina's Posts

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    Como posso ajudar você

    I enhance digital platforms by identifying usability issues, testing user journeys, and reviewing content. I provide clear, actionable insights to make websites and apps more intuitive and user-friendly, combining creativity with an analytical approach for strategic improvements.

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    Pessoas que estou procurando

    Seeking collaboration with companies that value clarity and results. Ideal clients are teams that appreciate strategic thinking and excellence in execution, and embrace creativity, innovation, and fair partnerships.

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    Experiência & Casos

    Achievements: - Reduced user drop-off by 30% pre-launch. - Boosted engagement by 150% in a campaign. - Enhanced content consistency on multilingual sites. Previous Clients: - Nestlé, Klabin, Indovinya.

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    How to contact

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