Years of experience: 17

United StatesData Entry AssociateComplaint Resolution SpecialistCustomer Retention SpecialistCall CenterHR Director

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Pamela's Career Path
Economic Self Sufficiency Senior Human Services Program SpecialistDec. 2013 -
Present
Florida Department of Children and FamiliesEconomic Self Sufficiency Senior Human Services Program Specialist
Lakeland, Florida AreaMy current duties include Circuit 9 Quality Control Coordinator which involves quality control tracking and writing error analysis reports. I am the Liaison for the QA Unit and Circuit 9 Centers of Excellence division (monitoring case corrections and providing coaching and mentoring). This includes tracking and reading cases read by QA and determining what corrections are needed on QA special...
Economic Self Sufficiency Supervisor of a Virtual Team for Circuit TenAug. 2012 -
Dec. 2013
Florida Department of Children and FamiliesEconomic Self Sufficiency Supervisor of a Virtual Team for Circuit Ten
Lakeland, Florida
Senior Economic Self Sufficiency Specialist in the Circuit 10 Training UnitJul. 2010 -
Jul. 2012
Florida Department of Children and FamiliesSenior Economic Self Sufficiency Specialist in the Circuit 10 Training Unit
Lakeland, Florida

Pamela's Posts

  • About myself

    Accomplished Senior Policy and Operations Specialist with extensive experience in state government. Successfully led multiple performance improvement projects, showcasing exceptional project planning and execution skills.

  • Job Description

    Seeking a virtual role that aligns with my expertise in policy and operations, where I can leverage my skills in project management and government operations to drive impactful results in a remote setting.

  • How to contact

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