Years of experience: 23

MedicalDental HygienistEditorProofreaderContent WriterCopywriter

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Misty's Career Path
Senior Account Analyst/Medicare Member AdvocateDec. 2022 -
Present
Allina Health | AetnaSenior Account Analyst/Medicare Member Advocate
Minnesota, United StatesAs a Senior Account Analyst or “Medicare Member Advocate,” I work directly with clients in real-time by phone, in-person and by email to help them understand their benefits. As a member of the escalation team, I work to resolve complicated customer service issues regarding claims and billing. I also provide technical assistance by walking clients through how to get into, unlock, reset passwor...
Benefits Coordinator with AflacJun. 2020 -
Present
AflacBenefits Coordinator with Aflac
Minneapolis, MinnesotaAs an Independent Insurance Agent, I have managed to retain all the accounts I have wanted. I have never had a client ask to be transferred to another agent, but I have had accounts request to be transferred to me. This is largely because of the personalized customer experience approach that I offer instead of an approach that is pushy and “salesy.” This ultimately allows me to exceed metrics...
CEOApr. 2014 -
Jun. 2020
WikSmart CoolersCEO
Minneapolis, MnCreated WikSmart Coolers/My Horse and Me Products. Brought WikSmart from idea to actual product Secured preliminary patent and worked with patent attorney to secure current full utility patent-pending status on the WikSmart Cooler. In charge of sales/marketing/branding of the WikSmart Cooler as well as all other aspects of the business. Currently searching for an existing horse blanket compan...

Misty's Posts

  • About myself

    I have demonstrated exceptional skills as a copyeditor, reviewing and improving texts for clarity, grammar, and punctuation. I have demonstrated fluency in writing as well, in writing copy to expand brands and content to explain how customers can best use their products.

  • Job Description

    I'm looking for an opportunity to do what I do best - learn about a subject, break the information down into concise and engaging pieces and disseminate that information to your customers. I can do this verbally, written as marketing copy or written as content.

  • How to contact

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  • How I can help you

    • Enhance customer service and retain 98% of clients • Write engaging, clear content to explain your product or service • Craft compelling copy to boost brand • Edit diverse subjects with focus on education, training, insurance • Extensive experience in equine products

  • People I am looking for

    • Business that create educational content, Insurance companies, Retail businesses and professional services - especially those with a focus on horses

  • Experience & Cases

    • Created web marketing and social media copy for WikSmart Coolers • Copyedited content for insurance documents for Allina Health Aetna • Proofread law documents for Thompson Reuters • Proofread short stories for Milkweed Editions • Copyedited educational material

  • How to contact

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