Years of experience: 12
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Trust Score
Exceptionally trusted; proven professional excellence.
Shruti's Career Path
Nov. 2021 -Sep. 2024
MRI Contract IntelligenceTeam Lead, Customer Success
Solon, Ohio, United StatesManaged a portfolio contributing $3M in ARR from ~20 Strategic/Enterprise and ~50 Small Market clients, while leading a 6-member Solution Consultant team and overseeing ~150 offshore contractors for data delivery.
Led client success initiatives, achieving a 98% team CSAT and a personal CSAT of 94%, enhancing customer satisfaction, retention, and adoption of features by collaborating with stak...
Oct. 2018 -Jan. 2023
MRI SoftwareCustomer Success Manager
New York City Metropolitan AreaDirected strategic initiatives, growing the product client base by over 500%, expanding the portfolio from 20 to 100+ clients, and managing all client relations for 50 new and 20 legacy clients as the project POC for all issues.
Partnered with Sales and Product teams to broaden product offerings, configuring ~50 pre-sales demo environments, and participating in monthly pre-sales calls, cross ...
Aug. 2015 -Oct. 2018
Premier Color Source Inc.Customer Success Manager
New York City Metropolitan AreaHeaded research, planning, development, and implementation of marketing strategies that grew brand recognition and fostered 50 client relationships, driving business growth, including at trade shows.
Acted as the main POC for all projects from conception to product delivery, collaborating with 8 cross-functional teams and fostering partnerships with internal stakeholders to explore cross-sell...