Years of experience: 31
Data EntryOffice AssistantAdministrative AssistantAssistantCustomer Retention SpecialistCustomer Care Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Jenn's Career Path
Mar. 2024 -Present
PenskeAssistance Coordinator
Part of Penske’s 24/7 Roadside Assistance team, providing critical support to a fleet of over 430,000 vehicles. Ensures that customers receive timely and effective roadside assistance while minimizing costs and downtime. • Engage in high-volume inbound and outbound phone communications daily with customers to assess vehicle failures and driver conditions, ensuring a thorough understanding of ...
Nov. 2022 -Mar. 2024
ComcastRepresentative 2, Small & Medium Business Direct Sales – Retention/Loyalty
Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base through working with existing customers that are either requesting disconnect of service or who have been identified as being part of a customer subset with high propensity to request disconnect of service. Using all tools and resources available, research complex scenarios with customer...
Oct. 2017 -Nov. 2022
ComcastCustomer Account Executive
Responsible for receiving inbound calls from customers wishing to downgrade or disconnect services. Create a positive customer experience that establishes confidence by creating a personal connection with each customer. • Using discovery questions, determine reasons for disconnection/downgrade and resell the value of current services as well as identify opportunities to upgrade or sell additi...