Years of experience: 16
Language SpecialistTranslatorComplaint Resolution SpecialistService Quality ManagerCustomer Care SpecialistCase Manager
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Annamaria's Career Path
Jan. 2024 -Present
Nissan Motor CorporationCustomer Service Section Manager
Espoo, Uusimaa, FinlandIn my role as a Customer Service Section Manager at Nissan Motor Corporation in Espoo, Finland, I was responsible for securing high customer satisfaction levels through effective coordination between various departments. By managing Back & Front office activities and achieving performance objectives, I ensured the delivery of top-notch customer service and upheld the Nissan brand identity.
Oct. 2018 -Dec. 2023
Nissan Motor CorporationCustomer Quality Coordinator
Helsinki Area, FinlandIn my role as Loyalty Program Coordinator at Nissan Motor Corporation in Helsinki, Finland, I managed loyalty programs, developed customer experiences, and led various customer quality projects, such as mystery shopping and app developments. I collaborated with cross-functional teams to ensure successful program implementations and enhancements, ultimately driving customer satisfaction and lo...
Apr. 2014 -Sep. 2018
Nissan Motor CorporationDistribution Coordinator
EspooIn my role as a Distribution Coordinator at Nissan Motor Corporation in Espoo, I was responsible for demand planning and pipeline management for various product lines in Denmark. I maintained daily communication with Danish dealers, reported to external clients and higher management, and coordinated production orders, taking into account multiple factors such as supply, demand, campaigns, and...