Years of experience: 6

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Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jeff's Career Path
Customer Experience Team LeadJun. 2021 -
Oct. 2024
Epic Charter SchoolsCustomer Experience Team Lead
Oklahoma, United StatesOversaw the growth of the team from 10 Team Members in 2022 to 45 Team Members in 2024. Onboarded, Coached, and developed 20+ Team Members during the above growth period. Implemented Records Tier 1 - cross-developmental process enablement to improve Customer Experience and Phone Metrics. Successes: 30 minute Record Request process reduced to 5 Minute, 2 location restriction removed to 20 loca...
SalespersonMay. 2019 -
Jan. 2020
Mother Natures Pest ControlSalesperson
Tulsa, Oklahoma, United StatesMarried customer needs with company offering related to Pest, Lawn, Termite, and more services Maintained database of knowledge regarding chemical products, application procedures, and more than 50 safety labels. Assisted the Lawn Program Director in pricing, implementing, and adding services and steps to the Lawn Care Program.
Route ManagerMay. 2017 -
May. 2019
LawnAmericaRoute Manager
Tulsa, Oklahoma AreaPerformed and assessed the needs of 700+ Route Customers while maintaining seasonally appropriate contact regarding service, interruptions, schedule changes, and more Maintained NPS Score of 8+/10 on personal Route Created Optional Bid Incentive program - adding $300k additional revenue in Q1 2019 as well as paying $25k+ more bonuses to employees

Jeff's Posts

  • About

    • Over 7 years in Customer Service & Management • Enhanced front desk and remote workflows by 66% • Expanded team from 10 to 45 members • Built efficient workflows for both on-site and remote offices

  • Cases & Experiences

    • Transitioning into freelancing with seasoned expertise • Diverse professional background adapting to new challenges • Committed to leveraging past roles for innovative solutions

  • Work Order

    • We assist with crafting comprehensive blog & SEO strategies • Manage the entire writing cycle: pitch, draft, edit, proofread, publish • Develop and refine marketing and sales funnels for optimal results

  • How to contact

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