Years of experience: 18

United StatesCRM managerCPOProduct ManagerEmail Marketing ManagerC-level Executive

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Marissa's Career Path
Senior Director - Mobile Nov. 2021 -
Present
Altice USASenior Director - Mobile
New York, New York, United StatesOversees a portfolio of products and programs which improved product performance, customer experience and operational efficiency. Responsible for monitoring KPIs and leading changes to improve growth through revenue expansion and customer retention.
Director – Product and StrategyNov. 2018 -
Mar. 2021
Altice USADirector – Product and Strategy
Launched mobile product with small team. Responsible for customer journey, requirements for customer facing products and experience post acquisition, communication strategy, retention and loyalty. Reduced churn by over 40% from initial launch.
Senior Product ManagerDec. 2017 -
Nov. 2018
ASCAPSenior Product Manager
Greater New York City AreaRe-launched customer facing and back end products driving strategy from discovery through requirement writing through grooming and development to release and monitoring. Deployed Agile Project Management and SCRUM initiatives across the development team driving backlog reduction and improvement in release timing.

Marissa's Posts

  • How I can help you

    Define success criteria based on client needs and guide projects through development. Handle diverse areas like e-commerce, data management, and customer service. 20 years in various industries. Proficient in customer journey insights and data-driven decisions.

  • People I am looking for

    Seeking partnerships across industries regardless of size. Open to businesses aiming to innovate, enhance customer experience, and drive growth.

  • Experience & Cases

    Reduced churn by 20% with better customer experience tools. Boosted NPS in telecom by adjusting product offerings. Increased ROI by 15% through optimized processes. Worked with Optimum, SiriusXM, ASCAP, NYC Opera.

  • How to contact

No responses yet
0