Years of experience: 16
Data EntryAssistantCustomer ServiceBloggerSport FanAthlete
Trust Score
Exceptionally trusted; proven professional excellence.
Melanie's Career Path
Nov. 2017 -Present
Erie CountyDept of Social Services- Emergency Services: Social Welfare Examiner
Buffalo, New YorkEvaluate client's applications for eligibility on the same day they're submitted. Conduct in-person interviews with applicants regarding the agency's decision or to advise if more information is required to make a determination. Generate and sign loan paperwork for various emergency payments we make on behalf of applicants. Communicate with landlords and tenants to update on applications and ...
May. 2013 -Nov. 2017
Erie CountyDept of Social Services-Emergency Services: Sr. Clerk Typist
Buffalo/Niagara, New York AreaAm on the front line for a very demanding, high stress program through social services. Assist people with information with evictions, utility shutoffs, moving, etc. Schedule appointments, enter client information into log, look up information in Erie County DSS database system. Provide good and efficient customer service to get clients in and out quickly and with proper information and paper...
May. 2012 -Feb. 2013
GEICOSupervisor Leadership Program
Buffalo/Niagara, New York AreaWent through an extensive training program for Customer Service, Leadership, Management, Coaching, and Auto Insurance. Used acquired skills and knowledge to field calls from customers and service them based on their needs. Helped on company projects or events when needed.