Years of experience: 10
Data Entry AssociateData EntryService Quality ManagerCustomer Care SpecialistCustomer ServiceMBA
Trust Score
Exceptionally trusted; proven professional excellence.
Derron's Career Path
Dec. 2022 -Present
Lafayette GroupSenior Associate
Arlington, Virginia, United States• Facilitate successful implementation of a Communications Plan traveling to 3 states and collaborating with up to 65 public safety leaders to ensure effective communication during critical incidents. • Manage daily inputs for Comms Collab, a NIWIC mission-critical system, to provide technical assistance to a CISA program, ensuring timely and accurate information sharing for incident response...
Mar. 2021 -Dec. 2022
Lafayette GroupAssociate
Arlington, Virginia, United States
Jan. 2018 -Mar. 2020
Sheraton Pentagon CityGroup Sales Manager
Arlington, VA• Streamlined technical support processes by assuming the role of in-house technical support and point person for all programs and system conversions, driving a 30% reduction in system downtime and a 20% increase in overall system reliability, ensuring minimal disruption to business operations. • Managed and grew a portfolio of client accounts through effective use of Property Management Syst...