Australia- Delivered end‑to‑end bookkeeping & payroll services for multiple small business clients, including: BAS &other compliance, award‑based payroll audits & processing, data file software conversions, accounts payable & receivable, reconciling, integrations with other apps, and producing regular management reports.
- Launched “Xero Hero” service to educate clients in document workflows for recei...
Australia- Provided high-level Customer Service in both the Call Centre and Aftercare departments; processed rework orders, developed scripts/procedures for warm lead calls, liaised with sales reps, installers, warehouse & suppliers, strongly focussed on lifting service efficiency and improving customer experience.
- Stepped in as Executive Assistant to GM (May 2015): oversaw shopping‑centre display‑s...