Years of experience: 15
ITSolution IntegratorCustomer Success ManagerFounderAdvisorBusiness Development Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Ricky's Career Path
Sep. 2023 -Present
Solotech Inc.Corporate Business Development / Managed Services Account Manager
London, England, United Kingdom- Manage the full 360° sales cycle — from identifying and nurturing prospects to closing deals and supporting successful project execution. - Drive business growth by selling tailored AV solutions to corporate clients, live entertainment venues, and high-profile events. - Develop strategic relationships with key decision-makers in industries such as finance, tech, retail, hospitality, and ent...
Apr. 2022 -Sep. 2023
essensysCustomer Success Engagement Manager
• Define strategic account plans driving adoption, usage and revenue
• Proactively establish external relationships and lead business reviews, interfacing with C-suite executives to align joint business objectives and agree to a mutual success plan.
• De-escalate and resolve critical customer issues spanning from customer outages to custom solutions.
• Collaborate effectively with the product...
Sep. 2021 -Apr. 2022
essensysCustomer Success Team Lead (Interim)