Years of experience: 24
Service Quality ManagerCustomer Care SpecialistClient Relations SpecialistCustomer ServiceSystem ArchitectDatabase Developer
Trust Score
Exceptionally trusted; proven professional excellence.
John's Career Path
Mar. 2022 -Present
CognizantOffering Product Manager, Digital Experience
Pleasanton, California, United States• Spearheaded the identification of new product offerings for the Digital Experience team, driving revenue growth through innovative projects. • Developed strategic whitepapers to articulate investment areas, securing stakeholder buy-in for initiatives. • Established key alliances and coordinated with account teams to build robust opportunity pipelines, enhancing market positioning.
May. 2021 -Present
CognizantPrincipal Consultant
Pleasanton, California, United States• Spearheaded transformational offerings in HRIS and skilling integrations, enhancing digital adoption and learning content development. • Implemented skills-based talent lifecycle management and GenAI-enabled solutions, driving continuous improvement in business operations. • Achieved a 5x increase in opportunity wins since 2023, delivering 10-25% savings for clients.
Aug. 2016 -Mar. 2021
GoogleGroup Product Manager | Program Director, Google Cloud
Sunnyvale, California, United States• Founded and led the Google Cloud Learning Technologies Group, driving innovation in learning products for GCP and Google Workspace. • Managed a diverse global team of 32, including 4 product managers and 3 program managers, enhancing cross-functional collaboration. • Achieved significant improvements in learner engagement and certification rates, contributing to the overall growth of Google...