Years of experience: 17

Customer Success ManagerClient Relations SpecialistCustomer Retention SpecialistService Quality ManagerComplaint Resolution SpecialistAppointment Setter

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Jo's Career Path
Operations & Customer Service ManagerJul. 2021 -
Jan. 2025
EZ Move Shipping Services Operations & Customer Service Manager
Dubai, United Arab Emirates- Oversaw daily operations, ensuring efficiency and adherence to company policies and procedures - Managed a team of 12 employees, providing training, development and performance evaluations - Implemented process improvements to increase productivity and reduce costs - Conducted regular inventory audits, to maintain optimal stick levels and prevent overstocking - Collaborated with other depar...
Customer Service & Operations CoordinatorJan. 2019 -
Jun. 2021
Fusions Specialized Shipping & Logistics Co.Customer Service & Operations Coordinator
Dubai, United Arab Emirates- Lead and oversee customer service and operational activities, ensuring efficient processes and high customer satisfaction - Drive sales and business development efforts, contributing to the growth and expansion of the business - Assess departmental performance and implement strategic improvements to enhance efficiency and effectiveness - Address and resolve business inquiries from customers...
Move Manager Mar. 2018 -
Dec. 2018
Santa Fe RelocationMove Manager
Dubai, United Arab Emirates- Serve as the primary point of contact for key accounts, ensuring strong client relationships and satisfaction. - Manage and coordinate confirmed jobs, ensuring timely and efficient execution. - Arrange and oversee shipping logistics with freight forwarders to ensure smooth transportation processes. - Follow up with clients and the Operations team to address and resolve any concerns promptly...

Jo's Posts

  • About myself

    Dedicated, detail-oriented professional excelling in operational management and team coordination. Strong leadership and communication skills drive exceptional service delivery, achieving cost savings and premium supplier status, while consistently motivating teams to deliver high-quality results.

  • Job Description

    Seeking a role to leverage my skills in a collaborative environment focused on delivering outstanding results. I aim to contribute to a company that prioritizes quality and teamwork, offering opportunities for professional growth and development.

  • How to contact

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