Years of experience: 19

Data Entry AssociateData Entry SpecialistData EntryBilingual Communications SpecialistTranslatorCustomer Care Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Rohan's Career Path
Coach (Career Experience)Aug. 2021 -
Jan. 2022
AppleCoach (Career Experience)
Norwalk, Connecticut, United StatesTaught and cultivated essential skills and behaviors to employees, specific to their roles. Acknowledged strengths and opportunities within the team through weekly reporting and trainings. Offered developmental feedback to seasonal employees, which led to 11 permanent positions filled after the Holiday season was over.
Certified GeniusOct. 2019 -
Present
AppleCertified Genius
Norwalk, Connecticut, United StatesReview and train team members using technical documentations and procedures. Install, modify, repair software and resolve technical issues in a timely manner. Participant of pilot programs that enhance the customer experience. Identify through probing business customers and introducing them to our business team for further support. Improve customer satisfaction year over year by earning trust...
Certified Technical ExpertMar. 2018 -
Oct. 2019
AppleCertified Technical Expert
Stamford, ConnecticutMaintained a perfect Net Promoter Score during my time in this position. Created easier ways for customers to gain access for in-store troubleshooting needs, and for technicians to launch needed diagnostics, by utilizing an easily accessible QR Code. Facilitated a series of classes to 22 children in the subject of Coding, utilizing newly learned skills and accessories.

Rohan's Posts

  • How I can help you

    Providing expert technical support via chat, leveraging my expertise in Apple MacOS and iOS. As a certified Genius, I bring a unique skill set to troubleshoot and resolve issues efficiently, ensuring seamless user experiences.

  • People I am looking for

    - Remote clients preferred - Expertise in Apple products - Seeking tech-savvy users - Flexible project involvement

  • Experience & Cases

    - Over $1m in sales this quarter - 10 years with Apple Inc. - Business engagement up 12% - Previous clients confidential

  • How to contact

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