Years of experience: 15
TranslatorHelp Desk SupportCall CenterMarketingComplaint Resolution SpecialistService Quality Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Danijel's Career Path
Aug. 2024 -Present
IDT Corporation Director of SMS Routing and Operations
Madrid, Community of Madrid, Spain- In addition to my role in the Operations team, I was entrusted with developing a dedicated Routing team from scratch, establishing procedures, workflows, and tools to align with organizational goals.
- Collaborated closely with the Sales team to ensure the Routing team added strategic value to their daily efforts, supporting them in achieving better outcomes through optimized routing strate...
Aug. 2020 -Aug. 2024
IDT CorporationHead of SMS Operations
Madrid, Community of Madrid, Spain- Built the Operations department from the ground up, establishing clear procedures, workflows, and tasks to ensure efficiency and scalability.
- Recruited, interviewed, and onboarded team members, providing hands-on training to develop their skills and empower them to make independent decisions and resolve challenges with minimal oversight—one of my proudest achievements.
- Achieved multi-ye...
Dec. 2018 -Aug. 2020
Instasent Mobile AdvertisingDirector of Messaging Operations
Madrid Area, Spain