Years of experience: 9
Data Entry AssociateData EntryProofreaderCopywritingOffice AssistantAdministrative Assistant
Trust Score
Highly reliable; strong professional involvement.
Athena's Career Path
Jul. 2023 -Oct. 2023
ChatdeskChatdesk Expert (Company CSR)
United States, Post Falls•Provided empathetic email and chat support, resolving inquiries efficiently.
•Diagnosed and documented customer concerns for seamless follow-up.
•Offered personalized solutions and escalated complex issues as needed.
•Collaborated on workflow improvements to boost efficiency.
•Assisted with billing inquiries and account updates securely.
Utilized strong communication to enhance customer rel...
Jul. 2013 -Oct. 2013
Qualfon (Previously Center Partners)Customer Service Representative
United States, Post Falls•Collaborated with cross-functional teams to optimize support workflows and enhance productivity.
•Managed and documented customer interactions, delivering detailed reports.
•Provided empathetic email and chat support, resolving issues promptly while maintaining thorough records.
•Adapted to customer needs with personalized solutions, escalating complex cases as needed.
•Identified workflow i...
Apr. 2011 -Jun. 2018
Multiple Caregiving CompaniesCaregiver
United States, Coeur d'Alene•Provided personalized care, addressing daily living needs with empathy.
•Maintained accurate records, ensuring confidentiality and transparency.
•Acted as a primary contact for families, facilitating communication.
•Adapted to clients' evolving needs with problem-solving skills.
•Managed schedules efficiently to enhance client well-being.
•Built strong relationships with families through eff...