Years of experience: 18
Call CenterConsulting🐦 Design
Trust Score
Exceptionally trusted; proven professional excellence.
Kimberly's Career Path
Aug. 2023 -Present
PorchPassVP of Operations and Head of Strategy
San Antonio, Texas Metropolitan AreaDesigned and launched a comprehensive lending program, overseeing loan operations, funding, risk management, compliance, servicing, and collections for a staff of 20. Drove rapid growth, originating $100M in approved loans in the first year, funding 700+ loans, onboarding 150 dealer partners, and underwriting 5,000+ applications. Led multi-state expansion, successfully scaling services to fou...
Jul. 2022 -Aug. 2023
Salary FinanceDirector of Operations
United StatesLed all operational functions for a multimillion-dollar fintech company, overseeing contact center, collections, lending operations, partner operations, and risk operations with a team of 32. Established the risk operations department, implementing a fraud risk strategy that reduced fraud losses to zero without disrupting customer experience or loan volume. Implemented contact center client m...
Jul. 2018 -Jul. 2022
Credit HumanOperations Manager
San Antonio, Texas Metropolitan AreaLed a 26-member team, overseeing underwriting, processing, funding, and collections for direct consumer and commercial lending with a portfolio of $130M and a 1.26% delinquency rate. Served as Meridian Link system administrator, automating workflows to improve efficiency and increase profitability. Applied lean operations to improve funding processes, achieving a 200% increase in loan volume ...