Years of experience: 14
United StatesCustomer Retention SpecialistCustomer Care SpecialistLive ChatChat SupportClient Relations Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Felicia's Career Path
Apr. 2023 -Mar. 2025
DrataManager, Customer Success
San Diego, California, United States
Apr. 2022 -Oct. 2022
Splashtop Inc.Senior Manager, Customer Success
Cupertino, California, United StatesDesign operating models and business rhythms to enable fast innovation and effective decision making, in collaboration with cross-functional stakeholders
Drive regular operating mechanisms with senior executive visibility reviewing business / initiative performance, including building content and facilitating meetings
Identify, structure and, in some cases, “hands-on” manage top programs or p...
Mar. 2021 -Apr. 2022
Splashtop Inc.Senior Customer Success Manager
Monitored KPIs to assess customer engagement.
Oversaw key customer relationships to close strategic opportunities.
Developed plans and strategies to grow business and achieve company portfolio goals.
Demonstrated and explained product features and benefits to overcome customer objectives.
Managed Enterprise customers such as Fox News Network, Fox Sports,Gray Television, Johns Hopkins Universi...