Years of experience: 35

Complaint Resolution SpecialistCustomer Retention SpecialistCustomer Care SpecialistCustomer ServiceCustomer Success ManagerCoach

Trust Score

Highly reliable; strong professional involvement.

70%
James's Career Path
OwnerMar. 2007 -
Present
Promotional ExpressOwner
Pasco, WA, Kennewick, WA, Richland, WA, Tri-Cities, WAOur mission statement at Promotional Express is to find individuals and small to medium-sized businesses marketing in the Pasco, Kennewick, Richland, and surrounding Tri-Cities area. If your business struggles to grow and hunger for cost-effective plans to return their marketing investment, you need Promotional Express. Ask how a $4 bottle of BBQ sauce helped create clients for a financial pl...
Customer Service SupervisorMar. 1987 -
Jan. 2004
Delta Air LinesCustomer Service Supervisor
Pasco, WA, Kennewick, WA, Richland, Wa, Tri-Cities, WAWorked all areas of ground operations at PSC, Tri-Cities Airport in Pasco, WA.

James's Posts

  • How I can help you

    I excel at identifying and mediating customer service issues to achieve mutually satisfying outcomes. By actively listening and promoting open dialogue, I collaborate with clients to address underlying problems and find agreeable solutions.

  • People I am looking for

    Ideal clients include companies needing assistance with customer service challenges, such as airlines handling lost luggage or IT issues. My broad experience ensures effective problem-solving in diverse scenarios.

  • Experience & Cases

    Achievements include resolving issues like lost luggage, missed flights, and tech failures. I coach businesses to enhance customer service and advise small to medium-sized enterprises on improving client interactions.

  • How to contact

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