Years of experience: 8

Document ProcessorTyping SpecialistData EntryComplaint Resolution SpecialistService Quality ManagerCustomer Retention Specialist

Trusted by top professionals

  • SS
    Serpil Serfaty
    Verified
    Kenny is great with customer service management, retention, and service management. He is proactive and a high-performer. He's certainly an asset wherever he goes.

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Kenny's Career Path
Director of OperationsSep. 2024 -
Present
Next Wave ServicesDirector of Operations
South Carolina, United States
Resolutions Manager Mar. 2024 -
Aug. 2024
B2B RocketResolutions Manager
Remote-Promoted within a week. -Ran a team of 8 Customer Service Managers in a start-up setting. -Inserted policy to help the company succeed in providing world-class services to its users. -Created knowledgebase articles and refined wording to prevent escalations from happening. -Instated new SOPs to ensure customer satisfaction within our platform. -Leader of an international client success team ...
Web DesignerNov. 2023 -
Mar. 2024
KennyDesignsWeb Designer
Alanya, Antalya, TurkeyDesign websites for small and large clients.

Kenny's Posts

  • About myself

    With over 15 years in Web Development and B2B Marketing, I excel at customer retention and success. My expertise helps clients create high-performance websites that offer excellent functionality and user satisfaction.

  • Job Description

    Seeking a managerial role in customer support to lead a team. Passionate about enhancing customer experiences and driving team success in a dynamic environment, aiming to leverage my skills for impactful outcomes.

  • How to contact

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