Years of experience: 9

Document ProcessorTyping SpecialistData EntryComplaint Resolution SpecialistService Quality ManagerCustomer Retention Specialist

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Kenny's Career Path
Director of OperationsSep. 2024 -
Present
Next Wave ServicesDirector of Operations
South Carolina, United States
Resolutions Manager Mar. 2024 -
Aug. 2024
B2B RocketResolutions Manager
Remote-Promoted within a week. -Ran a team of 8 Customer Service Managers in a start-up setting. -Inserted policy to help the company succeed in providing world-class services to its users. -Created knowledgebase articles and refined wording to prevent escalations from happening. -Instated new SOPs to ensure customer satisfaction within our platform. -Leader of an international client success team ...
Web DesignerNov. 2023 -
Mar. 2024
KennyDesignsWeb Designer
Alanya, Antalya, TurkeyDesign websites for small and large clients.

Kenny's Posts

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    About myself

    With over 15 years in Web Development and B2B Marketing, I excel at customer retention and success. My expertise helps clients create high-performance websites that offer excellent functionality and user satisfaction.

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    Job Description

    Seeking a managerial role in customer support to lead a team. Passionate about enhancing customer experiences and driving team success in a dynamic environment, aiming to leverage my skills for impactful outcomes.

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    How to contact

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