Years of experience: 23
Customer Success ManagerCustomer ServiceSoft Skills TrainerTutorEducationBusiness Analyst
Trust Score
Exceptionally trusted; proven professional excellence.
Wally's Career Path
Oct. 2024 -Present
FreelanceOperations Consultant
Apr. 2022 -Oct. 2024
PioneerBeck Community Association ManagementSenior Operations Manager | Executive Leadership Team
• Designed a data-driven collections system, generating over $800K in annual revenue and reduced customer delinquency by 24%. • Increased CS first-contact resolution rates by 50%, improving response efficiency. • Redesigned client fee structures, boosting leasing team revenue by $30K YoY. • Automated financial reporting, reducing client financial statement delivery time by 20 days. • Team Lea...
Mar. 2017 -Apr. 2022
PioneerBeck Community Association ManagementOperations Manager
Austin, Texas, United States• Improved client reimbursement tracking, increasing revenue by 6% while reducing AR workload by 5 hours/month. • Redesigned customer billing statements, reducing CS workload by 40+ hours per month. • Orchestrated the integration of diverse software platforms for Customer Portals, resulting in enhanced usability, increased user engagement, and expanded company communication reach for clients....