Years of experience: 4

Project CoordinatorOffice AssistantPersonal AssistantAdministrative AssistantComplaint Resolution SpecialistService Quality Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Neta's Career Path
Customer Relations ManagerJul. 2024 -
Present
EdiktedCustomer Relations Manager
- B2B communications - Report preparation - Addressing and resolving shipment and customer order discrepancies
Customer Support Team LeadSep. 2022 -
Jun. 2024
EdiktedCustomer Support Team Lead
-Providing coaching and mentorship to team members to foster a positive and collaborative work environment -Conducting performance evaluations and developing new training programs to enhance team effectiveness -Overseeing the recruitment and onboarding of new personnel -Enhancing customer care processes, refining company policies, and optimizing procedures to improve overall customer experien...
Customer Support RepresentativeDec. 2021 -
Aug. 2022
EdiktedCustomer Support Representative
- Responding to customer inquiries via email and social media platforms (Instagram/TikTok) with professionalism and efficiency - Addressing and resolving issues related to shipments, product concerns, and other customer requests to ensure a seamless experience

Neta's Posts

  • About myself

    With over 3 years of experience, I've successfully expanded teams by hiring and developing training programs, significantly enhancing the company's customer support experience.

  • Job Description

    Seeking a role that offers growth and new opportunities, where I can apply my skills and contribute to the company's success.

  • How to contact

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