Years of experience: 15

Client Relations SpecialistChief Customer Officer (CCO)Customer ServiceCustomer Success ManagerAssociate PartnerEngagement Manager

Trusted by top professionals

  • Mark Kapczynski
    CMO @Kontrol Media
    Verified
    I have been working with Laura for several years now - she is an incredibly hard worker who absolutely loves her customers and accounts. She goes overboard to support clients and make them feel speci...

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Laura's Career Path
Product Manager, Market ResearchFeb. 2022 -
Apr. 2022
StatSocialProduct Manager, Market Research
New York, New York, United StatesManaging product features, recruitment methodologies, ongoing client projects, and product enhancements. Liaising with third-party panels to establish necessary processes and deliverables, while also consulting with clients and CSM's to identify areas of opportunity and inform product road map, while coordinating with internal partners serving as a primary feedback loop.
Taking a post-COVID summer "off"May. 2021 -
Aug. 2021
Returning to my early years - working in a busy tourist restaurantTaking a post-COVID summer "off"
New York City Metropolitan Area
Director, Media DevelopmentFeb. 2021 -
May. 2021
IpsosDirector, Media Development
New York, New York, United StatesConcentrating on social media and tech platforms, bringing insights to specific clients.

Laura's Posts

  • About myself

    With expertise in SaaS, I empower companies to maximize their tech potential, achieving a remarkable 98% renewal rate. By enhancing service benefits, I've nearly doubled usage and payments, showcasing my strategic impact.

  • Job Description

    I aim to support SaaS sales and effectively service current clients, leveraging my skills to foster client satisfaction and ensure seamless operations, aligning with company goals.

  • How to contact

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