Years of experience: 15

Data EntryCustomer Retention SpecialistCustomer Care SpecialistClient Relations SpecialistCustomer ServiceChanel Manager

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Matthew's Career Path
Senior Account ExecutiveJan. 2025 -
Present
VividlySenior Account Executive
New York City Metropolitan Area
Sr. Manger of Wholesale-DMEAug. 2024 -
Nov. 2024
Kindred BravelySr. Manger of Wholesale-DME
New York City Metropolitan Area-Developed and executed comprehensive customer engagement strategies, enhancing brand recognition and increasing product adoption among healthcare providers. -Implemented customer onboarding improvements, reducing time-to-adoption by 30% and improving the overall customer experience. -Led retention initiatives, resulting in improved account health and satisfaction, focusing on continuous educ...
Vice President of Sales & GrowthJan. 2024 -
Aug. 2024
Salute SafetyVice President of Sales & Growth
New York City Metropolitan Area-Managed cross-functional teams to surpass revenue goals by 120%, leading aggressive business development initiatives and expanding SaaS solutions across diverse industries. -Boosted client retention by 40% through tailored customer outreach, addressing product customization needs and ensuring alignment with client objectives. -Fostered strong customer relationships, leading to a 35% increase...