Years of experience: 16
Data EntryCustomer Retention SpecialistCustomer Care SpecialistClient Relations SpecialistCustomer ServiceChanel Manager
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Matthew's Career Path
Jan. 2025 -Present
VividlySenior Account Executive
New York City Metropolitan Area
Aug. 2024 -Nov. 2024
Kindred BravelySr. Manger of Wholesale-DME
New York City Metropolitan Area-Developed and executed comprehensive customer engagement strategies, enhancing brand recognition and increasing product adoption among healthcare providers.
-Implemented customer onboarding improvements, reducing time-to-adoption by 30% and improving the overall customer experience.
-Led retention initiatives, resulting in improved account health and satisfaction, focusing on continuous educ...
Jan. 2024 -Aug. 2024
Salute SafetyVice President of Sales & Growth
New York City Metropolitan Area-Managed cross-functional teams to surpass revenue goals by 120%, leading aggressive business development initiatives and expanding SaaS solutions across diverse industries.
-Boosted client retention by 40% through tailored customer outreach, addressing product customization needs and ensuring alignment with client objectives.
-Fostered strong customer relationships, leading to a 35% increase...