Years of experience: 11
AssistantClient Relations SpecialistTechnical Support AgentCall CenterCustomer Success ManagerSport Fan
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Jan's Career Path
Jul. 2023 -Present
IDI DistributorsOutside Sales Representative
Miami-Fort Lauderdale AreaManaged a portfolio of 140+ enterprise and SMB accounts across South Florida, driving client engagement and revenue expansion. Generated $3.2M in sales in the first year, $3.8M in 2024, and on track to reach $4.3M, exceeding sales targets consistently. In a team of 2 total sales reps contributed to the branch winning "Branch of the Year" two years in a row (2023 & 2024) for top sales performa...
Aug. 2020 -Jul. 2023
AppleTechnical Expert and Sales
Boca Raton, Florida, United StatesSuccessfully converted 63% of repair service customers into new product sales by positioning Apple’s solutions effectively. Surpassed monthly sales goals by 10%, consistently ranking among top-performing sales representatives. Partnered with enterprise clients, demonstrating Apple’s IT solutions and how they integrate into corporate environments. Utilized HubSpot and SAP software to track sal...
Nov. 2018 -Jul. 2023
AppleTechnical Specialist
Boca Raton, FloridaManaged customer relationships in a high-volume retail and service environment, ensuring superior customer experiences. Provided AppleCare support for enterprise and SMB clients, addressing their IT and technical needs efficiently. Delivered product demonstrations to business customers, emphasizing the value of Apple’s IT solutions.