Years of experience: 32
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Christopher's Career Path
Nov. 2021 -Mar. 2023
Caesars DigitalApplication Support Analyst - Caesars Digital
Las Vegas, Nevada, United StatesAs an Application Support Analyst at Caesars Digital, I provided
comprehensive technical support services to employees across all Caesars
Digital properties and mobile wagering customers. I ensured timely
resolution of issues, consistently meeting high standards of customer
satisfaction. Leveraging my expertise in troubleshooting and problem-
solving, I effectively addressed software and hard...
Apr. 2021 -May. 2024
Caesars DigitalApplication Support Supervisor
Las Vegas, Nevada, United StatesAs the Application Support Supervisor at Caesars Digital, I led a dedicated
team of 20 analysts in providing seamless application support across all
Caesars Digital properties and for mobile customers. My role involved not
only ensuring high service standards and operational efficiency but also
fostering a collaborative and productive work environment. I took pride in
managing team schedules,...
Apr. 2017 -Nov. 2021
William HillCustomer Support Team Lead
Las Vegas, Nevada, United StatesDuring my tenure at William Hill/Caesar’s, I served as a Customer Support
Team Lead, overseeing a team of five to seven agents. My role involved
providing guidance and support to resolve complex customer inquiries and
technical issues. I specialized in handling escalated customer phone calls,
ensuring resolutions that consistently met high standards of customer
satisfaction. Additionally, I d...