Years of experience: 9

Typing SpecialistData EntryLanguage SpecialistInterpretation SpecialistTranslatorProofreader

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Olga's Career Path
Sales ManagerFeb. 2024 -
Dec. 2024
GüipUpSales Manager
Barcelona, Catalonia, SpainExpansion Consultancy for Manufacturers: Built tailored lead lists aligned with manufacturers' goals, product types, and emerging North American retail opportunities. Developed and executed outreach strategies, identifying key contacts and managing communication to convert leads. Oversaw end-to-end project management, from initial contact to contract award, ensuring timely submission of docum...
Support Team LeadJan. 2020 -
Feb. 2024
ReaddleSupport Team Lead
Spain, BarcelonaTeam Management & Development: ● Led the customer support team for Scanner Pro and Calendars apps, overseeing team performance, quality, and productivity metrics. ● Conducted regular performance reviews, created development plans, and managed compensation adjustments based on performance outcomes. ● Scheduled shifts to ensure optimal workload distribution and managed team members’ time-off re...
Customer Support RepresentativeJun. 2015 -
Jan. 2020
ReaddleCustomer Support Representative
Delivered excellent customer service, addressing high volumes of inquiries efficiently. ● Contributed to the improvement of customer support processes and workflows. ● Maintained a deep understanding of company products and customer needs.

Olga's Posts

  • About myself

    With over 9 years in customer support leadership, sales strategy, and automation, I excel in crisis management and communication. I thrive on fostering team growth, building efficient systems, and solving complex problems. Notably, I led cross-Atlantic business expansions and maintained a 98% customer satisfaction rate.

  • Job Description

    Seeking a Project Management or Team Management role in IT product companies with B2B or B2C focus. Preferably hybrid in Barcelona, or remote as a freelancer for project-based work. Passionate about leveraging my skills in a dynamic and innovative environment.

  • How to contact

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  • About myself

    With a wealth of experience in text writing, content creation, and translation, I've excelled in crafting UX copy and promo texts. My creative writing includes song lyrics and stories, while translation work spans books and manga, ensuring cultural accuracy and engagement.

  • Job Description

    Seeking project-based opportunities in text or lyrics writing and translation across diverse fields. Fluent in English, Spanish, and Ukrainian, I aim to contribute impactful content that bridges cultural gaps and resonates with global audiences.

  • How to contact

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